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Returns & Refunds Policy

To the customer of GIWINE S.R.L. who acts as a Consumer, the right of withdrawal is attributed by the contract, as required by the Consumer Code.

It should be noted that this right is reserved only to individuals, that is, to those private consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in the area professional.

To exercise the right of withdrawal, the consumer who has made a purchase must communicate to the e-mail address [email protected] the will to withdraw from the purchase within 14 (fourteen) working days from the date of receipt of the goods sent by GIWINE S.R.L (art. 9 Conditions of sale).

Once the communication has been received, GIWINE S.R.L. will quickly contact the customer communicating the methods of returning the goods. Once the information has been received, the customer must promptly make the shipment taking care of pack the goods carefully, where possible inserting them in an external box avoiding damage the original packaging with adhesive tapes, labels etc. The product will have to be returned intact in the original packaging complete with all its parts and accessories, too any gifts received.

The shipping costs and the responsibility of the goods during shipment, as required by the law, are charged to the customer: it is therefore advisable to insure the products during shipment at the chosen courier. In the event of transport damage occurring during the return, GIWINE S.R.L. will communicate the same to the Customer within five working days of receipt of the goods, allowing him to file a complaint with the courier used for the transport. Goods damaged will be made available for return and the request for withdrawal will come simultaneously canceled.

After receipt of the goods in the warehouse GIWINE S.R.L. will verify its integrity. In the event of any damage that does not in any case compromise the use of the product o tampering with the original packaging (not due to transport) or lack of packaging same, GIWINE S.R.L. a percentage equal to a maximum of 10% of the value of the asset will be retained, attributable to restoration costs.

Without prejudice to any restoration costs for ascertained damage, GIWINE S.R.L. will provide reimburse the entire amount of the purchased goods within 30 days, excluding the costs of transport, by bank transfer to the current account indicated by the customer. The right of withdrawal is totally forfeited if the products are returned:

- damaged (for reasons other than transport);
- incomplete, i.e. missing parts, accessories, boxes etc.