richiesta informazioni
OUR

Terms of sale

The sale of products offered directly by GIWINE SRL, Registered office: via Nazionale, 9/1 39040 Salorno - Bz-, operational headquarters: via Mama, 5 37020 Brentino Belluno - Vr, VAT number: IT02531740211, Unique Code: X2PH38J [email protected], telephone: 0457230110 E- Reference email: [email protected] is governed by the following General Conditions of sales, formulated in accordance with the legislation on distance contracts and contracts concluded outside the business premises, in particular to the provisions of Legislative Decree 6 September 2005 n. 206 ("Consumer Code") as amended by Legislative Decree no. 21 of 21 February 2014 containing the provisions for implementing the directive 2011/83 / EU, and by Legislative Decree 9 April 2003 n. 70 (“E-Commerce” Decree).

Parties to the contract

The parties to the contract are as follows: Giwine Srl also called Seller , which manages the website www.cantinaroeno.com, the Customer , that is the natural or legal person who has concluded an order through the site www.cantinaroeno.com order that has been accepted by GIWINE SRL.

Application and modification of the general conditions of sale

The Customer is required to read the general conditions made available to him on the site www.cantinaroeno.com in order to allow its storage and reproduction, pursuant to of art. 12 Legislative Decree 70/03. By placing the order in the manner provided below, the Customer declares to have read all this information and the indications provided during the purchase process and to fully accept the General Conditions of sale and as indicated in the order procedure. Giwine Srl reserves the right to change these general conditions of sale by giving notice on this page of site. The applicable general conditions of sale are those in force at the time order placement electronically. Any modification will be effective starting from date of publication on the site.

Usability of the site

Access to the site is reserved exclusively for users over the age of 18. There registration with & quot; username & quot; and & quot; password & quot; it is not provided. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers all. The customer will only be asked for the data necessary for delivery and order billing. Furthermore, by accepting these Conditions of Sale, the Seller is exonerated from any liability arising from the issue of incorrect tax documents a due to errors in the data provided at the time of placing the order online, being the customer is solely responsible for their correct insertion.

Characteristics and prices of products or services

The essential characteristics of the products are shown in the offer for each product. Product images may not be perfectly representative of theirs characteristics but differ in color, size, products, accessories represented. Of consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site since such representations they are merely illustrative.
The price of the items offered is indicated in Euros, and is inclusive of VAT. Giwine Srl reserves the right the right to change the price of the products at any time without notice thereafter of market variations and / or typographical errors. The displayed price is not binding. If for error is published the wrong price the Customer will be informed immediately before of the shipment and a new order confirmation will be sent to him with the correct price. The order at that point can be confirmed or canceled and, if canceled e if payment has already been made, it will be fully refunded. In any case, the payment advance of a supply does not justify a confirmation of acceptance of the wrong order that may be refused by Giwine Srl If it is impossible to contact the user, the order will be automatically canceled and the prepayment will be refunded. Prices displayed on the site are valid only for purchases made online, and may vary from those present in the store and on other sales platforms where we are present as sellers.
Prices do not include transport and delivery costs which are however indicated separately before sending the order and specified in the order receipt confirmation sent by e-mail to the customer.

Placing orders, confirming receipt of the order, accepting it and shipping

The Customer can only purchase the products indicated on the website www.cantinaroeno.com, as described in the order. Correct receipt of the order is confirmed by Giwine Srl by an e-mail reply, sent to the e-mail address communicated by the Customer during the order. This confirmation message will contain date and time order execution and a customer order number, to be used for any further information communication with Giwine Srl. In case of non-acceptance of the order, Giwine Srl guarantees the relative communication to the Customer. All information on the products on www.cantinaroeno.com, such as specifications techniques, images, formats etc. are not binding on the Seller and are subject to changes at any time, unless expressly indicated as binding. By sending the order electronically, the Customer acknowledges and declares to have taken vision and to fully accept the General Conditions of Sale.

Payment methods

The customer can pay for the products ordered and the related costs delivery in the following ways:

  • Payment with PayPal

  • Payment with ApplePay

  • Payment with Stripe (credit cards)

  • Payment by bank transfer in advance

In the event that, for any reason, the charge of the amounts due by the Customer is revealed impossible and / or the payment fails, the sales process comes automatically canceled and the sale automatically canceled.

Customer acceptance of the product

Pursuant to Article 1510 of the Civil Code regarding remote purchases, the Seller does not has no responsibility for any delays in delivery caused by the carrier, it is in no way responsible for the damage caused by it.

Therefore, when collecting the package, we recommend that you follow the following procedure:

  • Check carefully the conditions of the package and in case of any damage or suspected damage report it immediately to the carrier, by adding the words “RISERVA DI INSPECTION OF GOODS FOR… (indicate the reason). Affix the wording of reserve allows you to check the goods at a later time, as the courier does not allow you to open the package until you have signed. If you accept without affix any RESERVE you sign a document stating that the package is arrived in perfect condition, and at that point you won't be able to get any refund.

  • If it is not possible to accept the package with reserve or in case the damage is visible without opening the package, reject the damaged goods. Even in the case of damage not recognizable at the time of delivery, the recipient must report the damage to the courier and to Giwine Srl within 8 days of receipt of the goods, otherwise you lose the right to obtain compensation for damages from the courier.

Invoicing

An invoice will be issued for each order placed online, regardless of whether the Customer is private individual, a professional or a company with a VAT number. If the customer is a private individual, the invoice will be issued indicating the tax code which will be mandatory to enter when ordering.

Right of withdrawal

The right of withdrawal must be exercised within a maximum of 14 working days that run for services from the date of conclusion of the contract, for goods from the date of delivery of the goods.

Guarantees

The products sold by Giwine Srl enjoy the conventional guarantee of 24 months for the lack of conformity not found at the time of purchase pursuant to Legislative Decree 206/2005. To take advantage of the warranty assistance, the customer must keep the documentation tax received at the time of purchase.

The 24-month warranty pursuant to Legislative Decree 206/05 applies to the product that presents a lack of conformity, provided that it is stored correctly. The guarantee cannot be applied in the event that carelessness is found in the conservation of the product; wear is not covered by warranty.

This guarantee is reserved only for the private consumer (natural person who buys the goods for purposes not related to their professional activity, or make the purchase without indicating a VAT number in the order form); for the user professional warranty is 12 months from the date of purchase.

Communications and complaints

Written communications directed to the Seller and any complaints will be considered valid only if sent to the following address: Giwine Srl, via Mama, 5 37020 Brentino Belluno - Vr, if sent by e-mail to the address [email protected] or to by certified e-mail to the following address [email protected] In the communication, the Customer is obliged to indicate one's residence or domicile, telephone number, order number e the e-mail address to which the Seller's replies should be sent.

Jurisdiction

For any dispute, the place of jurisdiction is that of the consumer.

Privacy policy

Refer to the dedicated page: Privacy Policy

Promotions and discounts

The promotions and discount coupons on www.cantinaroeno.com cannot be combined between them unless otherwise indicated.

Approval pursuant to art. 1341 and 1342 of the Italian Civil Code

Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, I declare that I have carefully read and examined all the clauses and conditions contained herein General conditions of sale, to accept and specifically approve all provisions contained therein sub art. 1 to 15.